Legal

Terms of Service

These terms govern your access to and use of the KortzLab website, services and products, and any project you engage us for.

Effective date: August 29, 2026
Last updated: August 29, 2026

Welcome to KortzLab.

These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your access to and use of the KortzLab website, services, products, and related offerings.

By accessing our website, submitting an inquiry, requesting a quotation, purchasing a service, signing a proposal, or engaging KortzLab for a project, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or engage our services.

1. About KortzLab

KortzLab ("KortzLab", "we", "us", or "our") provides digital technology and creative services, which may include:

Website development
Web application development
Software development
Mobile application development
UI/UX design
Branding and visual design
E-commerce development
Automation
API and system integrations
Backend and database development
Cloud and deployment services
Maintenance and technical support
Digital consulting
Custom software solutions
Other technology and creative services

The exact services provided to a client will be defined in the applicable proposal, quotation, statement of work, invoice, project agreement, or other written agreement.

2. Definitions

For purposes of these Terms:

"Client", "you", or "your" means the individual, company, organization, or entity engaging KortzLab.

"Services" means the services provided by KortzLab.

"Project" means a specific service engagement or development project agreed upon by KortzLab and the Client.

"Deliverables" means the final work products specifically identified as deliverables in an applicable project agreement.

"Third-Party Services" means services, platforms, APIs, software, hosting providers, payment processors, plugins, libraries, or other technologies operated by third parties.

"Intellectual Property" means copyrights, trademarks, designs, source code, software, documentation, inventions, concepts, know-how, trade secrets, and other intellectual property rights.

3. Acceptance of Terms

These Terms become applicable when you:

Use the KortzLab website
Submit a contact or project inquiry
Request a quotation
Accept a proposal
Approve a project
Make a payment
Sign an agreement
Authorize KortzLab to begin work
Otherwise engage KortzLab for Services

A project-specific written agreement may contain additional terms.

If there is a conflict between these Terms and a signed project agreement, the project agreement will generally control with respect to that specific Project.

4. Project Proposals and Scope

Before starting a Project, KortzLab may provide a proposal, quotation, statement of work, specification, or similar document.

The applicable document may specify:

Project scope
Services
Deliverables
Estimated timeline
Milestones
Fees
Payment schedule
Client responsibilities
Number of revisions
Technology requirements
Hosting or deployment arrangements
Maintenance requirements
Other project-specific conditions

KortzLab is responsible for delivering the agreed scope.

Requests outside the agreed scope may be treated as additional work and may result in additional fees or timeline changes.

5. Scope Changes

Clients may request changes during a Project.

A change may include:

New features
Additional pages
Additional functionality
New integrations
Design changes
Changes to previously approved functionality
Changes to technical requirements
Additional revisions
New platforms or devices
Changes to project objectives

KortzLab may evaluate the requested change and determine whether it constitutes additional work.

Additional work may require:

Additional payment
A revised quotation
A revised timeline
Written approval before implementation

KortzLab is not obligated to perform work outside the agreed scope without appropriate authorization.

6. Client Responsibilities

The Client agrees to provide accurate, complete, and timely information required for the Project.

This may include:

Content
Text
Images
Logos
Brand assets
Product information
Technical requirements
Account access
API credentials
Hosting information
Domain information
Business requirements
Feedback
Approvals

The Client is responsible for ensuring that materials provided to KortzLab do not violate third-party rights or applicable laws.

Delays caused by missing information, delayed approvals, unavailable access, or other Client dependencies may affect the Project timeline.

7. Client Content and Materials

The Client retains ownership of materials supplied by the Client unless otherwise agreed.

By providing materials to KortzLab, the Client represents that it has the necessary rights, licenses, permissions, and authority to use and provide those materials.

The Client grants KortzLab permission to use such materials solely as reasonably necessary to provide the Services.

KortzLab is not responsible for determining whether Client-provided materials infringe the rights of third parties.

8. Payments and Fees

Fees will be specified in the applicable proposal, quotation, invoice, or project agreement.

Depending on the Project, payment may be structured as:

Upfront deposit
Milestone payments
Monthly payments
Completion payment
Subscription payments
Hourly or usage-based billing
Other agreed arrangements

Unless otherwise agreed in writing, work may begin only after the required initial payment has been received.

For most Projects, KortzLab's standard structure is a 40% upfront payment after the agreement is signed, and the remaining 60% after Client review and approval, before handover. A different structure applies where the applicable proposal, quotation, invoice, or project agreement specifies one.

Accepted payment methods are described on our website and confirmed on each invoice. Bank transfer fees, intermediary fees, and currency conversion costs are the Client's responsibility unless otherwise agreed in writing.

9. Deposits and Non-Refundability

Project deposits or advance payments may be non-refundable once work has commenced because they may cover:

Project planning
Research
Design
Development
Resource allocation
Third-party costs
Administrative work
Other work performed for the Project

Refund eligibility, if any, will depend on the applicable project agreement and applicable law.

Nothing in this section removes rights that cannot legally be waived.

10. Late Payments

If an invoice becomes overdue, KortzLab may, where legally permitted:

Pause Services
Suspend access to certain project resources
Delay deliverables
Reschedule development work
Require outstanding balances to be paid before resuming work
Charge agreed late fees or other applicable costs

Suspension caused by Client non-payment may extend the original Project timeline.

11. Project Timeline

Project timelines are estimates unless a specific deadline has been expressly guaranteed in writing.

Timelines may be affected by:

Client delays
Scope changes
Delayed approvals
Third-party services
Hosting issues
Domain issues
API limitations
Technical problems
Security incidents
Force majeure events
Unforeseen technical complexity

KortzLab will make reasonable efforts to communicate material delays.

12. Reviews, Approvals, and Revisions

The Client may be required to review and approve designs, functionality, content, or other project components.

Once a milestone or deliverable has been approved, subsequent changes may be treated as additional work.

The number of included revisions, where applicable, will be specified in the project agreement.

Failure to provide timely feedback may delay the Project.

13. Website and Software Development

For software and development Projects, KortzLab will develop according to the agreed specifications and technical requirements.

Unless expressly included in the scope, the following may constitute separate Services:

Ongoing maintenance
Continuous feature development
Third-party subscription fees
Hosting
Domain registration
Premium plugins
Paid APIs
Software licenses
App-store fees
Security monitoring
Content management
SEO services
Marketing services
Post-launch support

14. Third-Party Services

Projects may depend on third-party platforms or technologies.

Examples include:

Cloud hosting providers
Payment processors
Email providers
Analytics platforms
Maps
Authentication providers
AI services
APIs
Domain registrars
App stores
Plugins
Open-source libraries

KortzLab does not control third-party services and cannot guarantee their:

Availability
Pricing
Performance
Security
Compatibility
API behavior
Policies
Continued operation

Changes or failures involving third-party services may require modifications to a Project and may result in additional costs.

Third-party fees are generally the Client's responsibility unless explicitly included in the project agreement.

15. Hosting and Infrastructure

If KortzLab provides hosting, cloud infrastructure, deployment, or server management, the specific terms will be determined by the applicable agreement.

Hosting availability may depend on third-party infrastructure providers.

Unless expressly agreed otherwise, KortzLab does not guarantee uninterrupted availability.

The Client remains responsible for maintaining valid ownership and access to domains, accounts, subscriptions, and third-party services registered in the Client's name.

16. Maintenance and Support

Unless specifically included in the Project agreement, completion of a Project does not automatically include unlimited ongoing maintenance or support.

Maintenance may include:

Bug fixes
Security updates
Dependency updates
Server maintenance
Monitoring
Backups
Performance optimization
Content updates
Feature development

These services may be provided under a separate maintenance agreement or fee structure.

17. Bugs and Defects

KortzLab will make reasonable efforts to correct reproducible defects that cause the delivered software to materially fail to operate according to the agreed specifications.

A defect does not necessarily include:

New feature requests
Scope changes
Third-party failures
Client modifications
Unsupported environments
Incorrect configuration
Issues caused by unauthorized changes
Problems caused by external services
Requirements that were not included in the original specification

Bug-fix coverage and warranty periods, where applicable, may be defined in the Project agreement.

18. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property it owned before the Project.

Client-Owned Materials

The Client retains ownership of Client-provided content and materials.

KortzLab-Owned Materials

KortzLab may retain ownership of:

Pre-existing code
Frameworks
Libraries
Internal tools
Development systems
Reusable components
Templates
Generic code
Technical methods
Processes
Know-how
Internal documentation
Development utilities

Project Deliverables

Ownership or licensing of final Deliverables will be determined by the applicable Project agreement and payment status.

Where the agreement provides for transfer of ownership, such transfer may become effective only after all applicable fees have been paid in full.

19. Open-Source Software

Software Projects may include open-source software.

Open-source components remain subject to their respective licenses.

The Client agrees to comply with applicable open-source license requirements.

KortzLab does not transfer ownership of third-party open-source software that it does not own.

20. Portfolio and Marketing Rights

Unless otherwise agreed in writing, KortzLab may identify completed Projects and display non-confidential portions of completed work in its portfolio, website, presentations, case studies, or marketing materials.

KortzLab will not intentionally disclose confidential information for promotional purposes.

A Client may request that a Project remain confidential, subject to a separate written agreement or reasonable arrangement.

21. Confidential Information

Each party may receive confidential information belonging to the other party.

The receiving party agrees to use reasonable measures to protect confidential information and use it only for legitimate purposes related to the relationship.

Confidential information does not generally include information that:

Is publicly available
Was already lawfully known
Becomes publicly available without breach
Is independently developed
Is lawfully obtained from another source

Additional confidentiality obligations may be established through a separate NDA or agreement.

22. Security

KortzLab takes reasonable measures to protect systems and information used in providing Services.

However, no system connected to the internet can be guaranteed to be completely secure.

The Client is responsible for maintaining the security of its own accounts, credentials, devices, systems, and third-party services.

The Client should not provide unnecessary passwords, private keys, API secrets, payment credentials, or other sensitive authentication information through insecure channels.

23. Acceptable Use

You agree not to use KortzLab's website or Services to:

Violate applicable law
Commit fraud
Conduct unauthorized activities
Distribute malware
Attack or compromise systems
Conduct unauthorized security testing
Infringe intellectual property rights
Distribute illegal content
Harass or threaten others
Circumvent security controls
Abuse KortzLab infrastructure
Attempt unauthorized access to systems or accounts

KortzLab may refuse or suspend Services where reasonably necessary to prevent abuse, protect systems, comply with law, or protect its rights.

24. Prohibited Projects

KortzLab reserves the right to refuse projects that it reasonably believes involve:

Illegal activities
Fraud
Malware
Unauthorized surveillance
Credential theft
Unauthorized access
Phishing
Abuse of third-party systems
Copyright infringement
Financial crime
Harmful or malicious activities

KortzLab may also refuse projects that present unreasonable legal, security, operational, or reputational risks.

25. Third-Party Content

KortzLab is not responsible for third-party content, services, software, platforms, or information incorporated into or connected with a Project unless explicitly agreed otherwise.

The Client is responsible for obtaining appropriate licenses and permissions for third-party content it requests to be used.

26. Search Engine Optimization and Performance

Unless specifically guaranteed in writing, KortzLab does not guarantee:

Search engine rankings
Search engine indexing
Website traffic
Conversion rates
Revenue
Sales
Advertising performance
Social media performance
Specific performance scores
Business results

Digital performance depends on numerous factors outside KortzLab's control.

27. Artificial Intelligence and Automated Tools

KortzLab may use artificial intelligence or automated development, design, testing, analytics, or productivity tools where appropriate.

Where AI-assisted tools are used, KortzLab will take reasonable measures to review and integrate resulting work appropriately.

AI-generated or AI-assisted output may contain inaccuracies or unexpected results.

Where applicable, Clients remain responsible for reviewing business-critical, legal, factual, or regulated content before publication or use.

28. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and Services are provided on an "as available" and "as is" basis.

KortzLab does not guarantee that:

The website will always be available
Services will be uninterrupted
Software will be completely error-free
Third-party services will remain available
All vulnerabilities will be discovered
All security threats can be prevented
The Services will achieve a particular business outcome
The Services will meet requirements that were not communicated or agreed upon

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, KortzLab will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Services.

This may include loss of:

Profits
Revenue
Business opportunities
Data
Goodwill
Expected savings
Business interruption

To the maximum extent permitted by applicable law, KortzLab's total aggregate liability arising from a Project will not exceed the total amount actually paid by the Client to KortzLab for the specific Services giving rise to the claim during the applicable period specified in the relevant agreement.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

30. Client Indemnification

To the extent permitted by law, the Client agrees to defend and hold KortzLab and its personnel harmless from claims, damages, liabilities, losses, and reasonable expenses arising from:

Client-provided content
Client's unlawful use of Services
Client's violation of these Terms
Client's infringement of third-party rights
Unauthorized use of third-party materials
Client's violation of applicable law
Client's unauthorized modification of delivered software

This provision does not apply to the extent that the claim results from KortzLab's own unlawful conduct or other circumstances that cannot legally be excluded.

31. Suspension of Services

KortzLab may suspend or restrict Services where reasonably necessary because of:

Non-payment
Security risks
Abuse
Illegal activity
Breach of these Terms
Excessive resource usage
Third-party service suspension
Legal requirements
Threats to KortzLab systems or personnel

Where reasonably possible, KortzLab will provide notice before suspension.

32. Termination

Either party may terminate a Project according to the terms of the applicable Project agreement.

KortzLab may terminate or suspend a relationship where the Client:

Materially breaches these Terms
Fails to pay required fees
Requests unlawful work
Abuses KortzLab personnel or systems
Creates significant security risks
Provides fraudulent information

Upon termination, the Client remains responsible for fees incurred for work performed and approved expenses, subject to the applicable agreement and law.

33. Effect of Termination

After termination:

Outstanding amounts become payable according to the applicable agreement.
Access to KortzLab-managed services may be discontinued where appropriate.
Confidentiality obligations continue where applicable.
Intellectual-property rights already transferred remain subject to the applicable agreement.
Provisions intended to survive termination will continue to apply.

34. Force Majeure

KortzLab will not be responsible for delays or failures caused by circumstances reasonably beyond its control.

Such circumstances may include:

Natural disasters
War
Terrorism
Government actions
Internet outages
Major infrastructure failures
Cyberattacks
Cloud provider outages
Power failures
Telecommunications failures
Pandemics
Labor disruptions
Other extraordinary events

The affected party will make reasonable efforts to mitigate the impact.

35. Privacy

KortzLab's collection and processing of personal information is described in our Privacy Policy.

By using the website or Services, you acknowledge that personal information may be processed in accordance with that Privacy Policy and applicable law.

36. Communications

KortzLab may communicate with Clients using email, telephone, messaging platforms, project-management systems, or other agreed communication channels.

Electronic communications may be used for:

Project approvals
Change requests
Invoices
Notices
Deliverables
Technical discussions
Support
Administrative communications

Where permitted by law, electronic communications and approvals may constitute valid business records.

37. Notices

Where formal notice is required, notices may be provided through the contact information associated with the Client or the communication method specified in the applicable Project agreement.

The Client is responsible for keeping its contact information accurate and up to date.

38. Governing Law

These Terms shall be interpreted in accordance with the laws applicable to KortzLab and the relevant transaction, subject to any mandatory consumer or other legal protections that apply.

Where permitted by applicable law, disputes may be subject to the jurisdiction specified in the applicable Project agreement.

Nothing in these Terms removes rights that cannot legally be waived.

39. Changes to These Terms

KortzLab may update these Terms from time to time.

Updated Terms will be published on this page with a revised "Last Updated" date.

For existing Projects, the terms of the applicable signed agreement will generally continue to govern unless the parties agree otherwise.

40. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.

The invalid provision will be interpreted or replaced, where legally possible, to best reflect the original intent.

41. No Waiver

Failure by KortzLab to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.

42. Entire Agreement

These Terms, together with any applicable proposal, quotation, statement of work, NDA, invoice, project agreement, or other written agreement, constitute the agreement governing the relevant Services.

If there is a conflict, the applicable signed or expressly accepted Project agreement will generally control for that Project.

43. Contact

If you have questions regarding these Terms of Service, please contact KortzLab through the contact information published on our website.

KortzLab Website: KortzLab official website Email: support@kortzlab.pro Address: Dubai, UAE and Delhi, India. Registered business address not yet documented.

44. Acceptance

By accessing the KortzLab website, requesting Services, accepting a proposal, making a payment, or otherwise engaging KortzLab, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Questions about this?

Write to support@kortzlab.pro and we will answer it directly.